iQor Growth and Expansion
iQor Acquires CCT Group, Enhancing Leadership in Customer Care
“We believe this acquisition will expand our abilities to offer our respective clients a wider range of technology-enabled solutions and Big Data analysis into the increasingly complex customer experience,” said Norm Merritt, President and CEO of iQor.
How Big Data will Reinvent the Customer Model
The CEO Show, a nationally syndicated broadcast focusing on companies with exceptional customer and innovation models, interviewed iQor's President and CEO, Norm Merritt, on how Big Data is being used to reinvent the customer model by providing actionable insights that drive profitability, improve efficiency, and enhance customer satisfaction and the brand experience.
The New iQor
Headquartered in New York City, iQor provides intelligent customer interaction and outsourcing solutions. Our 17,000 employees in 39 Centers of Excellence around the world are dedicated to understanding each customer’s DNA.
iQor's Four Service Solutions
We use data science and real-time analytics intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting our clients’ brands. iQor’s four service solutions specialize in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets.
Value-Added Customer Care
Contact Center Analytics and Services
IT-Enabled Back Office Processing
Accounts Receivable Management
Analysis. Innovation. Action.
iQor is not a typical outsourcing company. Everything we do is dedicated to understanding the Customers’ DNA. Every day the data analysts of the iQor Innovations Lab discover customer insights and create innovative applications for our clients and then use our award-winning, integrated teQ21 suite to intelligently allocate work strategies across our global platform using sophisticated models. Analyze, innovate, act. It’s at the core of what we do every day for our clients.
We help some of the best known brands in the world better understand their customers – creating micro-targeted, multi-channel contact strategies to meet business objectives, whether that is improving customer retention, maximizing the lifetime customer value, or optimizing working capital.
Our clients choose us because they care deeply about how their customers are treated and the service they receive. To them, the quality of service is a strategic advantage and their customers’ experience must represent, reinforce and protect their brand.
What Makes iQor Different?
We create happy, more loyal customers. We solve business problems. We turn noise into insights—actionable intelligence that makes a difference. We help clients see the big picture, but treat each customer individually. We think locally, but operate globally.
We place a high value on the time each customer spends with us. We use data and intelligence to better serve the customer—to be faster, more knowledgeable, more responsive.
From the way we use social recruiting tools to our online university to our pioneering use of cloud computing and Big Data to better serve customers, we continually innovate for our employees and clients.