OVERVIEW
Service that’s as nimble as your brand
SERVICES
Solutions that meet customers wherever and whenever they need you
- Back office support
- Omnichannel customer support
- Software and hardware technical support
- Welcome/wellness
- General inquiries
- Social media monitoring and engagement
- Customer retention and analysis
- Remote support
BENEFITS
Your trusted partner to amazing customer experiences
Proprietary speech analytics solution, training, and automated coaching improves compliance and proactively solves risks
Services can include 24/7 availability with both digital and traditional methods
Scale to 250, 1,500, or whatever you need with customer support experts that meet event-driven and holiday volumes
Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance
Training development and ongoing script improvements
Intelligence and analytics-based customer retention
“We deliver value to our clients providing differentiated customer experiences by leveraging our domain expertise and customer insights. Our advanced analytic solutions help us derive actionable intelligence by identifying target opportunity areas and data driven decisions help improve operational outcomes.”
— SAURABH BHASKAR , GM & SVP, MEDIA & TELECOM