Communications
Omnichannel expertise that keeps customers loving your brand across your service offerings
OVERVIEW
Dedicated customer support that keeps your connections going
You’re focused on connecting parents with their children, friends across the world, and teachers with the students. The fast, reliable, and powerful networks you provide bring people and concepts together. That’s why we’re here to match your dedication to the customer experience by providing unprecedented customer service, friendly brand experts and technical support that gets it right the first time.
SERVICES
Customer experiences that engage your customers for the long haul
- Customer onboarding
- Retention services
- Upsell and cross-sell devices and services
- Welcome calls, activations, order support
- Order management
- Inquiries and education
- Lead and revenue generation
- Omnichannel customer care
- Technical support
- Churn analysis & prevention
BENEFITS
Onshore, nearshore and offshore CX capabilities
Servicing the communications industry for more than 30 years
Multi-channel expertise in products, programs, contracts, and support
Outsourcing partner to some of the world's largest telecom firms
Recognized by our clients as partner of the year with one client awarding us 14 out of 18 Partner Awards YTD
Our performance has helped clients win JD Power and other industry awards over the years
iQor intelligence and analytics-based customer retention
“iQor puts the customer first with omnichannel solutions. Our frontline experts are empowered to provide each customer the right solution so they can strengthen the long-term relationship and value for our clients. We live and breathe customer dedication as a core value -- operational excellence, customer insights, and agile solutions are the pillars that support that value and help us deliver high quality experiences for our clients and their customers everyday."
— SAURABH BHASKAR, GM & SVP, MEDIA & TELECOM
Publications