Retail and eCommerce

Create your happiest customers yet by interacting with them through the channels they use the most

Retail and eCommerce
Introduction Image OVERVIEW

Omnichannel retail support from customer care to returns management

Regardless of channel, your customers want a personalized experience with a friendly agent who has accurate, relevant and timely product information. They want someone who can expertly guide them through any transaction, no matter how complex. Using iQor’s analytics and innovations, we empower our customer support experts with the information and intelligence they need to provide great customer interactions on any channel at any time.

service inner icon SERVICES

Go ahead, create smile-worthy customer experiences

  • Lead and revenue generation
  • Net promoter score analysis
  • Inquiries and education
  • Upsell and cross-sell
  • Order management
  • Catalog and direct mail
  • Customer relationship management
  • Social media monitoring and engagement
  • General inquiries
  • Onboarding
  • Omnichannel support
  • Campaign execution
service inner icon BENEFITS

We’re built to transform your customer experience

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Advanced exchange and post-exchange support

Tailored training in retail business transactions and processes

Award-winning operational excellence for happier, stronger customer relationships

Scale to 250, 1,500, or more customer support experts to meet event-driven and holiday interaction volumes

Training development and ongoing script improvements

Intelligence and analytics-based customer retention

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"iQor sets the bar high in terms of agent proficiency, ramp flexibility and quality, and our clients love that we consistently share opportunities to improve the customer experience. We have an amazing team of expert agents and leaders who are dedicated to bringing win-win solutions for both customer and client."

— ROD SPIRES, VP, OPERATIONS

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