Solutions

Data-driven, Technology Empowered Customer Interactions and Processing Solutions

iQor provides outsourcing solutions to some of the best known brands in the world, helping them to more intelligently connect with consumers, enable their contact centers, process their back office operations, and intervene with at-risk customers. We use data science and analytical intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting our clients’ brands.

Connection - Value-Added Customer Care

Building brand loyalty through exceptional customer experiences. Our professionals sit on the frontlines of the customer experience, often serving as the customers’ first – and sometimes only – human interactions with a brand.

Enablers - Contact Center Analytics and Services

Using our predictive analytics engine, metrics tools, and Big Data expertise we consult and provide resources to help Fortune 1000 companies unlock the value in their massive amounts of data to optimize their customer interactions, achieve operational efficiencies, and generate new business opportunities.

Process - Non-Voice IT Enabled Processing Services

iQor has built RadiQloud, one of the most advanced technology infrastructures in the BPO industry, to fundamentally change the way we conduct business.  We help companies cloud-enable their processes, innovating to reduce costs, streamline operations, and increase profits.

Intervention - 1st and 3rd Party ARM Services

iQor provides best-in-class outsourcing solutions that accelerate cash flow for hundreds of the world’s leading companies.  By turning to iQor to help intervene with at risk customers, consumer and commercial clients can optimize working capital while protecting their brand and maintaining customer loyalty.