Consumer Electronics

From customer care to technical support, keep your customers happily connected to their devices and your brand

OVERVIEW

You create innovative connected devices, we create powerfully connected customer relationships

IoT-enabled devices have changed the way consumers interact with and experience your brand. Our omnichannel customer care and technical support solutions allow customers to interact with you when they need and get answers fast. We support our teams with all the up-to-date information on your hardware and software, answer-finding AI chatbots, video-enabled troubleshooting and live demo labs so agents get to know the ins and outs of your device.

SERVICES

We connect with your customers so they stay connected to your brand

Revenue generation
Cross-sell and upsell
Order management
Inquiries and education
Lead and revenue generation
Welcome/wellness
Back office support
Onboarding
General inquiries
Technical support
Omnichannel customer support
Churn analysis and prevention

BENEFITS

We’re wired to transform your customer experience

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Certified agents deliver tier 1-3 hardware and software services

Multi-channel expertise in products, programs, contracts, and support

Outsourcing partner to some of the world's largest telecom firms

Training development and ongoing script improvements

Intelligence and analytics-based customer retention

Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance

"Our client partnerships within the consumer electronics industry goes beyond delivering general customer care. From developing training materials, call guides and FAQs for our certified agents, iQor goes leaps and bounds to ensure customers are up and running with their devices as quickly as possible."

— TERRI ROBERTSON, VP, OPERATIONS