Energy & Utilities

Be the provider of choice with customer-centric services and solutions

OVERVIEW

Customized utility support for industry-leading customer experiences

More and more, utility companies are tasked to find cost-effective ways to communicate with their customers, generate greater revenue, and drive higher customer satisfaction. We are proud to be at the center of providing comprehensive and customized utility call center solutions to many of the world’s largest utility companies.

SERVICES

Powered up for amazing customer experiences

Early stage outbound credit calls
Both consumer & commercial support
Multilingual call support
Inbound customer care
Emergency service
Back office support
Warranty upsell and support
Omnichannel options
Employee utility call center contact support
Customer retention programs
Welcome & wellness calls
Move in/move out
‘Go Green’ consultation
Appointment setting
Disaster recovery rollover services
Outbound customer service calls (power outage, new service notification)

BENEFITS

Electrified performance excellence you can count on day and night

Explore

Strategic partnerships for more than 15 years

Experience with top utilities companies across North America

Cost savings of 40–50 percent to client on average

Easily have scaled from 250 to 1,500 customer support experts to meet event-driven and holiday interaction volumes

Training development and ongoing script improvements

Intelligence and analytics-based customer retention

"We pride ourselves in the longevity of relationships with our energy clients, which vary in size from small regional brands to national and international brands. Our deep domain knowledge, decades of experience and 100% uptime enables us to deliver exceptional value along with consistent top-tier performance across disciplines."

— TANVIR SURI, VP, OPERATIONS