Streamline Travel and Hospitality Customer Journeys With First-Class Back Office Outsourcing

Ready to discover why the back office is the frontline for travel and hospitality CX?

Our comprehensive guide explains why top analysts promote strategic outsourcing as a next-generation solution for today’s tech-savvy, inspiration-seeking travelers.  

“One solution could be to build a workforce with the mix of digital and interpersonal skills needed to keep up with travelers’ fast-changing requirements … In McKinsey’s experience, the total service cost of this type of work can make up 10 percent of total operating costs. Most often, these roles are not guest facing. A professional and digital-based solution might become an integrated part of a third-party service for travel and hospitality businesses looking to outsource this type of work.” — McKinsey, “The Future of Tourism: Bridging the Labor Gap Enhancing Customer Experience”