Advanced Analytics
Understand your customers more deeply and apply intelligence to every point in their service journey for measurable results in any industry.
AI-POWERED INSIGHTS
Grow your business by understanding the intent behind every customer interaction
In today’s multichannel environments, harmonizing the customer experience across web, social, email, phone, and messaging is complex. The key is to understand and act on intelligence in real time from every point of the journey. iQor’s Advanced Analytics team securely ingests and transforms vast amounts of data into actionable insights using advanced AI and proprietary data models.
TOP FEATURES
Advanced Analytics = Intelligent Operations
The ability to securely collect and analyze data at scale has reached a new frontier with our Advanced Analytics Platform. Our 200 data scientists, Ph.D.s, and linguistic experts are focused on providing clear, actionable, and measurable impact to our clients.
Solve Business Challenges
Our advanced data processing and multidimensional analyses generate valuable insight from millions of customer calls to fine-tune your operation and improve your bottom line.
Improve Vital KPIs
Our interaction analytics can help target challenges around first contact resolution (FCR), average handle time (AHT), customer churn, and customer satisfaction.
See the Complete Picture
Our platform is the only one of its kind that synchronizes screen recording playback with audio recording so you can analyze sentiment more deeply and compile data to drive reporting and alerts.
Adapt to Legacy Systems
Our interaction analytics platform is easily adaptable to your domain-specific language and legacy systems and can be configured to your short- and long-term goals.
Search Speech-to-Text
Our interaction analytics platform produces accurate call transcription and detailed information on many different characteristics of the audio recording, optimizing quality assurance.
Improve Compliance and Quality Assurance
Analyze and flag each interaction for any topic of interest to drive trending, reporting, and alerts — from the customer interaction to the enterprise level.
Keep Data Secure
Sensitive data is managed through integration with iQor’s single sign-on (SSO) authentication. Complete user activity, including searched text, is recorded and monitored.
OPERATIONAL EXCELLENCE