Faster Answers, Happier Customers With Generative AI Knowledge Assist

Deliver Better CX With GenAI-Powered Knowledge Bases

When customers contact a company, they expect the right answers instantly. Traditional knowledge bases often complicate the experience, requiring agents to sift through overwhelming amounts of information. These delays — or, worse, inaccurate responses — frustrate customers, damage brand perception, and result in missed opportunities. 

iQor’s Symphony [AI]^TM ecosystem solves this by turning our knowledge bases’ data into actionable insights with our generative AI-powered knowledge assist. This innovative solution helps deliver the right answers to customers faster, whether through self-serve options or through CX experts.

iQor’s generative AI knowledge assist reduces handle times up to 20%.

In this blog post, we’ll explore how iQor’s knowledge assist streamlines information access, empowers agents to exceed customer expectations, and helps businesses achieve measurable CX success.

What Is a Knowledge Base?

A knowledge base is a centralized repository of information that helps businesses organize and store key data, such as product details, company policies, troubleshooting steps, and FAQs.  

For CX leaders, an efficient knowledge base is a critical tool to meet customer expectations and drive loyalty. It provides agents with the resources they need to answer questions and resolve issues, but navigating them efficiently can be challenging. 

That’s where iQor’s GenAI-powered knowledge assist comes in. It unlocks the full potential of knowledge bases by converting data into real-time, actionable insights, helping agents find the correct answers and handle customer inquiries quickly.

Access Answers Instantly With GenAI

Imagine a customer comparing phone models. Instead of sifting through hundreds of pages of technical data, an agent uses knowledge assist to retrieve the key differences in seconds.  

This is possible because iQor trains agents to craft precise GenAI prompts, ensuring faster, more accurate resolutions and improved KPIs.

“Before knowledge assist, I had to go through hundreds of pages to find the right information for customers. Now, I get instant insights, and my customers notice the difference. They’re happier, and I feel more confident.”

CX Agent at iQor

iQor’s GenAI-powered knowledge assist delivers measurable results by: 

• Reducing search time with real-time insights. 
• Boosting CSAT and NPS with accurate responses faster. 
• Streamlining workflows for smoother CX delivery. 
• Scaling seamlessly across diverse industries. 
• Building agent confidence and retaining top talent. 

Transform Your CX With GenAI-Enhanced Knowledge Assist

Fast, accurate information drives exceptional CX and measurable business growth. iQor’s GenAI-powered knowledge assist simplifies complex knowledge bases, reduces handle times, improves first call resolution, and, most importantly, boosts customer satisfaction. 

By exceeding customer expectations, you can turn every interaction into an opportunity to win and keep customers. 

Over 14,000 iQor employees are trained to harness the power of generative AI, resulting in faster resolutions, more satisfied customers, and improved KPIs.

Why Choose iQor?

At iQor, we deliver more than GenAI-powered tools. We provide tailored CX strategies that integrate advanced AI capabilities with scalable operations to deliver consistent results.  

From improving efficiency to building customer trust and loyalty, we help businesses transform customer service into a strategic advantage. 

• Strategic Partnership 
• Agile Operations 
• Scalable Knowledge Solutions 
• GenAI-Powered Innovation 
• Compliance and Accuracy 
• Proven Impact 

Ready to transform your customer experiences with AI? Contact us today to explore how iQor’s CX solutions can elevate your CX strategy. 

Anupam Verma is senior director of digital solutions at iQor. He works on simplifying CX through iQor’s Innovations Lab. Connect with him on LinkedIn.