Leadership career development and training
Create better customer experiences with engaged, empowered, and leadership-ready employees.
Build long-term customer value with iQor University
Through our highly rated on-the-job programs, our employees gain the skills and knowledge to support the world’s leading brands. The know-how they acquire boosts job performance now and adds value for years, creating a culture of deep understanding of your brand and unique customer needs.
TOP FEATURES
Better customer experiences happen with brand ambassadors
From their very first day, we give employees the tools and training they need to increase productivity, gain speed to proficiency and become experts at your product or service, putting bright brand ambassadors at every level of your customer experience.
Increase speed to proficiency
Virtual learning (or e-learning) helps speed up skill recall through rapid skill-based training for performance drivers, custom content, consistent messaging and knowledge testing.
Support work-at-home employees
Increase employee engagement, trainer effectiveness and support your entire virtual team with WAH training, virtual classrooms, and virtual team building resources.
Increase talent pipeline
Our 6-month Scholar program provides future leaders the skills they need to perform at a high level as soon as they are promoted.
Improve agent engagement and retention
And productivity and performance. Our Leadership Academy provides skills and current best practices to all of our frontline leaders and trainers to increase employee retention and engagement.
Build a clear path for diverse leadership
iQor’s On DeQ program offers high potential, diverse leaders an opportunity to work with a seasoned iQor veteran. This mentorship provides a clear channel for success.
Create exceptional trainers
Our trainers are passionate about training and are continuously improving their effectiveness by sharing best practices, providing observational feedback and our award-winning Train the Trainer certification.
AWARDS & RECOGNITION
Our Industry Awards
LEAD
Our leadership training programs have been recognized by the Brandon Hall Group, Hr.com LEAD awards and the Stevie awards.
Stevie
We’re recognized year after year by HR.com’s LEAD awards and the Stevie awards for our customer service training, coaching and trainer training programs.
Skillsoft
iQor was the winner of the 2019 Skillsoft Innovation Award for Compliance and Ethics Excellence, which recognizes organizations that cultivate an ethical culture within a rich learning environment.