Seasonal and event-driven staffing
Flow through seasons and campaigns easily, quickly, and at any scale
INTRODUCTION
Expert seasonal and event-driven staffing to any scale you need
From promotions like new product launches, time sensitive mail drops to more planned events like Mother’s Day or Valentine’s Day that can make or break your bottom line, iQor is here to help. We are trusted by companies whose very livelihood depends on our ability to scale quickly with quality.
TOP FEATURES
Go as fast as your customers need
Our ability to ramp rapidly allows you to stay in touch with your customers through all your seasonal peaks and valleys.
Cloud-based makes it simple
Turn on as many seats you require with a few simple clicks -- no physical implementation needed. Our cloud-based network, flexible telephony solutions and thin client computing makes scaling effortless.
Scale up, scale down with care
Reduce hiring needs during seasonal peaks and valleys. Our amazing employer reputation and diverse client base with complementary seasonality allows for a seamless launch and transfer of talent.
Keep up the pace with virtual learning
Ramp to hundreds to thousands more agents at a moment’s notice. We deliver compelling and intuitive training at scale to ensure everyone is an expert in supporting your customers.
Here when customers need us the most
Keep customers safer. When you need to respond to an emergency or prepare for a major weather event, we scale highly trained teams to mitigate concerns and escalate critical situations.
WINNING WITH RECRUITING
Speed and quality working together
We launch teams rapidly thanks to overwhelming interest in iQor, flexible technology infrastructure, and dynamic training.
>40k
recruitment leads monthly
1,500
customer support experts recruited, trained, and launched in two months for major eCommerce brand
500%
increase in FTEs to meet demands of leading retailer’s multiple seasonal peaks