Work-at-Home Customer Support
Happy, skilled customer support experts scale easily and securely to work-at-home environments so customers keep on getting the same great level of service
INTRODUCTION
Solutions & resources that are as easy as point, click and go!
Go completely virtual or blend onsite customer interaction agents with those working at home. Our WAH solutions allow the onsite experience to be easily mirrored at the agent’s home, while boosting agent retention and customer loyalty.
TOP FEATURES
Virtual and hybrid support that’s flexible, scalable and secure
Gain ultimate staffing flexibility in providing skilled omnichannel support from a diverse workforce.
Scale teams easily and quickly
We get employees set up swiftly and securely. We provide the equipment (even internet in some areas!) or employees can opt for our Bring-Your-Own-Device program.
Keep Data Safe
With robust end-point protection, our agents across the globe access the same virtual desktop interface through our multi-factor authentication service to deliver seamless customer experiences safely and securely.
Boost Team Engagement
In a time when virtual work is commonplace, our technology keeps us connected with our WAH teams across the globe so we can keep human interaction at the forefront.
Improve constantly
Put your best foot forward for your customers. We developed virtual tools that make employee engagement and performance coaching interactive and fun so customer interactions can be too.
Deliver amazing experiences consistently
We keep track of internet performance across our virtual teams and use our proprietary speech analytics software to report quality issues in near real-time.
WE’RE GLOBAL
Case Study
Our culture of talented, performance-driven people and flexible, cloud-based technology helped deliver world-class customer support from the onset of COVID-19 and beyond
18,000
Work-at-home customer support experts launched in 19 days
200
Customer support experts added to retail program to meet demands
95%
Of our Trinidad and Tobago workforce transitioned to a WAH solution in three weeks