Workforce Management
The best people, processes and systems to maximize the value of your workforce.
Improve your workforce’s engagement, productivity and flexibility
iQor’s WFM fine-tunes the most precise forecasts, enables efficient scheduling and engages employees. Our best-in-class workforce management team and its supporting technology is important to creating a centralized organization that can better serve your entire business. We’ve set up our WFM team to easily share best practices and to provide a consistent support network for all clients so you can expect the same level of amazing service no matter the program or location.
TOP FEATURES
Always know when and where to deploy
Accurately predict for the future, gain real-time insights, and create space to meet more targets across your organization
Increase occupancy
Solve for omnichannel complexity with multichannel forecasting, multi-skill scheduling, agent self-service, competence development, and monitoring of real-time and past activities.
Improve adherence tracking
We also provide you with a dedicated WFM team to streamline processes, review metrics and status with you weekly, and plan for all your staffing requirements.
Robust but simple technology
Our system seamlessly integrates with your data where we can immediately begin analyzing staffing needs and automating processes.
Highly accurate forecasting capabilities
Enhanced algorithms, automation, and AI. Our software predicts staffing levels for holidays, the month, day and down to the half-hour.
Empower agents to manage their own schedule
Life happens. Our platform allows agents to see their schedules in real time and request changes through an online portal.
Cloud-based and expandable
Scale to the speed of your business. Instantly add new teammates to our irresistible culture with flexible, cloud-based technology.
Real Time Adherence (RTA)
Keep agents focused and on-time for their schedules and state thresholds.
WE’RE GLOBAL
Here when you need us most
Our agile workformance management culture and flexible cloud-based technology enables rapid scalability and superior customer experiences at the same time
500%
increase in FTEs to meet demands of gift retailer’s multiple seasonal peaks
1500
customer support experts ramped in time for major eCommerce brand’s holiday deal week
35,000
customers served during peak holiday week