Customer
Care
Service customers across any channel, day or night
OVERVIEW
Unified customer experiences across any channel
Our CX teams can leverage a variety of omnichannel tools to track, filter, engage and improve the customer experience from one channel to the next. We love being accessible to your customers when and where they want. Seamless and easy, the way CX should be.
KEY BENEFITS
Results that create customers for life
Increased first call resolution (FCR) to 80% for a major credit card issuer
Reduced up to 18% average handle time (AHT) on voice calls for a major retailer
Increased customer satisfaction (CSAT) by 27% for a major financial services client
Drove 90% customer satisfaction (CSAT) scores in chat for a major retailer
OFFERINGS
Optimize for brand loyalty with personalized and reliable experiences
Consistent, reliable, and personalized customer experiences
Smart CX technologies for easy integration and team proficiency from the start
Know which channel each customer favors, and tailor outreach to their preferred channel
SERVICES
Learn more about our Customer Care services
General to Complex Inquiries
Boost customer satisfaction, loyalty and revenue with custom-tailored welcome programs that target high-value customers
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Customer Onboarding
From billing issues to service plan changes to troubleshooting — we’re here to help no matter how big or small the question
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Social Media Moderation
Accelerate first response times by monitoring and interacting with customers where they communicate the most
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Warranty Management
Seamless platform integrations help your customers repair and get back their devices quickly and easily track status
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Account Reconciliation
Our experienced team loves reducing cycle times and improving data accuracy so that you can do what you do best
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