Revenue Generation
Growth strategies—from acquisition to conversion—to drive sales and build customer loyalty
OVERVIEW
Improve sales results and build lasting customer relationships
Acquire new customers, build brand loyalty, and generate more revenue with a combination of predictive and speech analytics —alongside sales-trained customer care experts to reach, retain and win back customers. We offer multichannel outreach campaigns, back office support, personalized lead generation strategies and more to help you create satisfied and loyal customers for years to come.
KEY BENEFITS
Friendly customer support that your bottom-line can count on
Saved 34% of customers from canceling their service for one leading telecom carrier
32% increase in automated payment enrollments for a major financial services client
Increased auto pay enrollments by 20% for a medical insurance provider
Improved retention rates from 12% to 90% in just a month for a leading home warranty client
650 hours saved per employee per year by implementing robotic process automation (RPA)
Increased upsell value per hour by 33% for a leading catalog brand
OFFERINGS
Reach more customers with friendly sales experts and data-backed solutions
Maximize revenue per contact with strategic upsell and cross-sell across all channels
Our CX data scientists use interaction analytics to drive value, increase revenue, save costs
We apply process improvements, script enhancement and targeted campaigns
Seamless integration into your customer management and telephony systems
We teach proven sales and empathy skills in combination with your unique training
Our team is made up of customer-centric and sales-minded brand experts
Responsive and flexible staffing management for event and seasonal support
Real-time business intelligence reporting and dashboard for a clear view into your business
SERVICES
Learn more about our Revenue Generation services
Lead & Revenue Generation
Using a combination of selling, marketing, technology, and automation tools to bring in revenue throughout the customer journey.
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Catalog & Direct Mail
Continue sales momentum through the holiday season, promotional events, and year-round environment.
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Upsell & Cross-Sell
Use upselling and cross-selling to help grow sales, improve customer satisfaction and increase customer loyalty.
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Order Management
Let us take on the handling of invoices, credit notes, and other accounts payables, as well as the manual processing of purchased invoices from receipt to payment.
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Inquiries & Product Education
Whether it is independent dealers, store locations, a network of franchises, or a dispersed group of employees, we’re here to support your entire network.
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Back Office Support
We will take on all the time-consuming dredge work of financial analysis, cash posting, reconciliations and more so you can make room for growth.
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