Banking

Transform your CX with secure, compliant, high-performing customer support

OVERVIEW

Securely support your customers for years to come

iQor has partnered with the world's leading financial institutions to deliver financial customer support and financial BPO services. Our focus is, and always has been, delivering at the highest level of performance with full regulatory compliance. In financial services, the security of high value customer data is paramount. At iQor, we replaced traditional PCs and phones with thin clients and softphones.

SERVICES

Tailored solutions that are as good as gold

Back office support
Omnichannel customer care
Onboarding
Welcome/wellness
General inquiries
Customer retention
Technical support
Invoicing services
Churn analysis and prevention
Commercial collections

BENEFITS

We're built to create happy, long-lasting customers

Explore

Early- and late-stage outbound and inbound collections at all delinquency levels

Proprietary speech analytics solution, training, automated coaching workflows improve compliance and more

Services can include 24/7 availability with both digital and traditional methods

Training development and ongoing script improvements

Industry-leading customer satisfaction (CSAT) and net promoter score (NPS) performance

Proactively identify those likely to defect to keep your most valuable customers

"In a highly regulated environment that is constantly changing (and rapidly), our clients love iQor because we deliver quickly, efficiently, and compliantly - all while enhancing the customer experience and driving performance."

— JOHN HENSON, VP, OPERATIONS