Catalog
Your brand for industry-leading and amazing customer support
OVERVIEW
A respected partner in the world of catalog
A diverse portfolio of catalog titles that specialize in apparel, gifts, food, and healthcare products, iQor has become a trusted and long-time name in the industry. With this deep industry experience, we maintain active sponsorships and memberships in The Direct Marketing Association, The New England Mail Order Association, The American Catalog Mailers Association and various industry user groups and events in support of our catalog clients. And with seasonal and event-driven ramp experience, we’re ready to go as fast as your customers need.
SERVICES
Go ahead, create smile-worthy customer experiences
- Lead and revenue generation
- Campaign execution
- Inquiries and education
- Upsell/cross-sell
- Order management
- Catalog/direct mail
- Customer relationship management
- Social media monitoring and engagement
- General inquiries
- Omnichannel support
- Net promoter score analysis
- Onboarding
BENEFITS
We’re built to transform your customer experience
Ability to consistently deliver low call abandonment % during the holidays and peak volume
Dedicated agent environment plus shared agent overflow offers flexible capacity for unexpected peaks: Hourly, Daily & Seasonal
Quick response to event-driven volume
Fast reaction to your weather or systems emergencies
Proven upselling and cross selling skill set that can deliver industry leading average order values (AOV)
Our dialer can intelligently handle large call volumes at a significantly lower cost
"There's excitement in the air during the entire year. From holidays to sporting events, we're supporting businesses during their most critical times. And in the time in between, we're constantly collaborating on ways to transform customer experiences through refreshing ways to shop and solve issues more efficiently."
— TONE HOLMEN, GM & SVP, RETAIL & RESIDENTIAL SERVICES