Credit Cards
Discover how digital technology and irresistible people deliver great customer experiences that maximize customer delight and increase revenue.
OVERVIEW
Securely support your customers for years to come
The credit card industry is now more competitive than ever with different loyalty and rewards programs as well as credit card issuers. Let’s keep your brand top of mind for your customers with secure, compliant and best of all amazing experiences at every interaction, all the time. With over 25 years of experience in the financial services industry, we know how to deliver the highest performance while driving efficiencies and maintaining top-notch security protocols.
SERVICES
Seamless services that are as easy as insert, swipe or tap
- Back office support
- Onboarding
- Customer retention
- Churn analysis and prevention
- Omnichannel care
- Welcome/wellness
- General inquiries
- Commercial collections
BENEFITS
Purpose-built for delivering amazing customer experiences
Achieved 80% first call resolution (FCR) for a major credit card issuer
Ramped and maintained over 800 customer experience experts with only 4% attrition
Drove a 95% quality score and higher CSAT scores for another major credit card issuer
Drove NPS scores that match customer care calls, earning us 80% market share for client
Services can include 24/7 availability with both digital and traditional methods
CFPB, FISMA, SSAE 16 compliant
"iQor’s best-in-class security and top-notch customer care solutions that have driven our long-standing tenure in the Credit Card industry. Using a variety of omnichannel services, our clients’ customers know they interact with us however and whenever they need. And with security standards as stringent as a financial institution, clients trust that we know how to keep customer data secure and consistently meet regulatory compliance and client quality standards. For credit card clients that require a collections outreach strategy, we provide a blend of digital options to reduce overall costs while delivering superior performance in recovering the debt."
— JEFF SWEDBERG, GM & SVP, COMMERCIAL SERVICES
Publications