Cryptocurrency

Transform your digital brand with our highly-engaged, tech-enabled customer support experts

OVERVIEW

Financial service experts for the future of crypto

Global currency needs a global customer experience partner that can operate around the clock across multiple geos. Our tech-enabled experts are experienced in the financial services industry and can easily scale to the rapid momentum of the market.

SERVICES

Personalized omnichannel solutions for now and into the future

Back office support
Onboarding
Customer retention
Technical support
Omnichannel customer care
Welcome/wellness
Invoicing services
General inquiries

BENEFITS

Your trusted partner to amazing customer experiences

Explore

Achieved 80% first call resolution (FCR) for a major credit card provider

Proprietary speech analytics solution, training, automated coaching workflows improve compliance and more

Services can include 24/7 availability with both digital and traditional methods

Proactively identify those likely to defect to keep your most valuable customers

CFPB, FISMA, SSAE 16 compliant

Industry-leading customer satisfaction (CSAT) and net promoter score (NPS) performance

"In a highly regulated environment that is constantly changing (and rapidly), our clients love iQor because we deliver quickly, efficiently, and compliantly - all while enhancing the customer experience and driving performance."

— JOHN HENSON, VP, OPERATIONS