Emerging Industries
Your CX partner that will scale customer support experts from startup to disruptor to industry takeovers
OVERVIEW
Together, we’ll make CX moves
Today’s marketplace is ripe with disruptors in nearly every sector, which is great for consumers, but what about you? You need a partner who’s with you, lockstep from the start, from event-driven and seasonal ramps and industry leading technologies that put your customers first, driving loyalty and satisfaction. We see ourselves as disruptors in the BPO industry thanks to our amazing team of CX experts across the globe and leading (and plenty of customer praises) private cloud technology that simply enables us to get your program launched in no time. Together, we’ll make some serious game-changing moves in the way CX is delivered, no matter the platform, we’ll meet your customers where they want.
SERVICES
Go ahead, create smile-worthy customer experiences
- Lead and revenue generation
- Order management
- Onboarding
- Social media monitoring and engagement
- Net promoter score analysis
- Remote support
- Inquiries and education
- Customer relationship management
- General inquiries
- Omnichannel customer support
- Software and hardware technical support
- Integrated knowledge management
BENEFITS
We’re built to transform your customer experience
Quick response to event-driven volume
Early- and late-stage outbound and inbound collections at all delinquency levels
Services can include 24/7 availability with both digital and traditional methods
Proprietary speech analytics solution, training, automated coaching workflows and more improve compliance and proactively solve identity and resolve risks
"We love supporting cutting-edge technologies and services so our clients can grow. We support the technical and customer service challenges so clients can continue carving out new markets."
— TONE HOLMEN , GM & SVP, RETAIL & RESIDENTIAL SERVICES
Publications