Customer support services to optimize member & provider interactions and guide you through the highly regulated healthcare and medical landscape
OVERVIEW
To good health and great customer experiences
iQor offers comprehensive customer support solutions with an innovative approach to providing value to our clients. We help payers and providers improve interactions with new and existing customers while streamlining operations. Our cloud-based solutions help you focus on your mission: delivering the highest quality of care. Our back office support, workflow management tools, and onshore, nearshore and offshore locations within the healthcare industry to transform processes and services.
SERVICES
Amazing customer experiences at every interaction
Individual group, Medicare, and Pharmacy services
Welcome and overflow calls
Billing inquiries
Provider and member overpayments
Benefit and eligibility inquiries
Claim servicing
Open enrollment
Payment center services
Member retention programs
Pharmacy (RX) retro term benefit recoveries
Patient recovery: deductibles, co-pays, self-pay
Premium recovery plans: Group, Cobra, Member, Medicare Advantage Part C, Medicare Part D
BENEFITS
Creating healthy brand connections for you and your patients and members
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20-40% cost savings on personnel and infrastructure
Up to a 45% improvement on receivables and overpayment recoveries
Hi-trust certified, SOC II certified, HIPAA compliant and PCI compliant
Over 40 years of healthcare industry expertise
Decades of service and receivable expertise for efficient claim processing and successful resolutions
24/7 payment portal access
"iQor has over 40 years of healthcare industry expertise providing solutions for payers and providers to optimize the customer experience and improve cash flow."
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BENEFITS 
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