OVERVIEW
Omnichannel customer support that’s as personalized as your content
SERVICES
Personalized experiences that keep customers engaged & loyal to your brand
- Welcome/wellness
- Cross-sell and upsell
- Order management
- Inquiries and education
- Lead and revenue generation
- Back office support
- Onboarding
- Technical support
- Customer retention and analysis
- Omnichannel customer support
BENEEFITS
Your trusted co-creator of amazing customer experiences
Easily have scaled from 250 to 1,500 customer support experts to meet event-driven and holiday interaction volumes
Servicing the communications industry for more than 30 years
Multi-channel expertise in products, programs, contracts, and support
Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance
Intelligence and analytics-based customer retention
Training development and ongoing script improvements
![Section Background](https://www.iqor.com/wp-content/uploads/2021/06/shutterstock_1921373024-1.jpg)
"At iQor, we strive to deliver differentiated customer outcomes. These outcomes are harnessed through the investments we make in attracting, retaining and developing talent - by building industry specific core understanding, honing vital technical skills and customer experience expertise."
— SAURABH BHASKAR , GM & SVP, MEDIA & TELECOM