Media and Entertainment

Top-ranking omnichannel customer care for on-demand, seamless support

OVERVIEW

Omnichannel customer support that’s as personalized as your content

From gaming, streaming, to content delivering, media and entertainment platforms are leading the way in providing truly personalized experiences—and they need the customer service to match. With endless content to be binged and competing subscription services available to binge on, it’s more important than ever to build long-term connections with customers, provide fast service and deliver customer support that’s as personalized as your movie recommendations.

SERVICES

Personalized experiences that keep customers engaged & loyal to your brand

Welcome/wellness
Cross-sell and upsell
Order management
Inquiries and education
Lead and revenue generation
Back office support
Onboarding
Technical support
Customer retention and analysis
Omnichannel customer support

BENEEFITS

Your trusted co-creator of amazing customer experiences

Explore

Easily have scaled from 250 to 1,500 customer support experts to meet event-driven and holiday interaction volumes

Servicing the communications industry for more than 30 years

Multi-channel expertise in products, programs, contracts, and support

Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance

Intelligence and analytics-based customer retention

Training development and ongoing script improvements

"At iQor, we strive to deliver differentiated customer outcomes. These outcomes are harnessed through the investments we make in attracting, retaining and developing talent - by building industry specific core understanding, honing vital technical skills and customer experience expertise."

— SAURABH BHASKAR , GM & SVP, MEDIA & TELECOM