Keep customers engaged with their health goals and critical data
OVERVIEW
Give your brand a healthy dose of vitamin CX
We offer comprehensive support with expertise in regulatory compliance. Our experts are skilled in customer-centric care, meaning they handle each interaction with empathy and urgency. From technical support to billing issues to white glove and welcome services, we’re here to create great experiences between your customers and your brand.
SERVICES
Customers will love and trust your brand with world-class service
Welcome and overflow calls
Coverage and copay inquiries
Issue ID cards
Patient recovery: deductibles, co-pays, self-pay
Third party services
Billing inquiries
Inbound/outbound customer service
Customer retention programs
Claim servicing
Provider and member overpayments
BENEFITS
Creating healthy brand connections for you and your patients and customers
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20-40% cost savings on personnel and infrastructure
Up to a 45% improvement on receivables and overpayment recoveries
Industry knowledge of medical codes, diagnostic terminology and policy specifics
Decades of service and receivable expertise for efficient claim processing and successful resolutions
24/7 payment portal access
Streamline medical collection services and call center services, and focus your personnel on key customer issues by utilizing iQor’s services.
“iQor has over 40 years of healthcare industry expertise providing solutions for payers and providers to optimize the customer experience and improve cash flow.”
OVERVIEW 
SERVICES 
BENEFITS 
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