Streaming Services
Omnichannel support that’s as limitless as your content
OVERVIEW
Customer care that’s always on
There for your customers from day one. With our CX private cloud technology, you can have customer support experts at the ready from anywhere in the world. Process-driven outcomes deliver the same, consistent performance excellence and our C-Level leadership team are invested partners in your success.
SERVICES
From binge-worthy content to smile-worthy customer care
- Onboarding
- Welcome calls, activations and order support
- Order management
- Omnichannel customer support
- Lead and revenue generation
- Cross-sell and upsell
- Customer retention and analysis
- Inquiries and education
- Hardware and software technical support
- Back office support
BENEFITS
Your trusted partner to amazing customer experiences
Servicing the communications industry for more than 30 years
Multi-channel expertise in products, programs, contracts, and support
Outsourcing partner to some of the world's largest communications firms
Intelligence and analytics-based customer retention
Network-leading customer satisfaction (CSAT) and net promoter score (NPS) performance
Our performance has helped clients win JD Power and other industry awards over the years
“iQor puts the customer first with omnichannel solutions. Our frontline experts are empowered to provide each customer the right solution so they can strengthen the long-term relationship and value for our clients. We live and breathe customer dedication as a core value -- operational excellence, customer insights, and agile solutions are the pillars that support that value and help us deliver high quality experiences for our clients and their customers everyday.”
— SAURABH BHASKAR , GM & SVP, MEDIA & TELECOM
Publications