Travel and Hospitality
Rapid, personalized scaling solutions that deepen the customer experience
OVERVIEW
First-class customer experiences
iQor’s industry experience and layered CX solutions, from back office to omnichannel support, boosts revenue and customer loyalty. Provide the ultimate level of comfort to your customers with on-demand scalable and secure digital customer support services. We meet them on the ground floor with voice, email, live chat, SMS and social, and deploy our full suite of CX tools like speech analytics, robotic process automation and machine learning to impact metrics important to you.
SERVICES
Get your customers back to their happy place
- Cross-sell/upsell
- Reservations management
- Back office support
- Omnichannel customer support
- Net promoter score analysis
- General inquiries
- Customer retention and analysis
- Churn analysis and prevention
BENEFITS
Your trusted partner to amazing customer experiences
Omnichannel services to meet customers on any digital platform
Skilled hospitality agents provide customer experiences that win customer loyalty
Back office transformation services can include intelligent automation to increase efficiency and refocus skilled agents to higher priority tasks
Our data analytics team can calculate customer lifetime value, predict future behavior, and prevent churn
Enable 24/7 support with self-service and automation tools
Personalized customer support that drives perfect CX experiences
“Our ability to provide top-notch vacation and business travel support, with flexibility to change in travel plans, options to enhance their travel experience and our quick response to weather-related events drive customer satisfaction and loyalty.”
— CJ JOHNSON, VP, OPERATIONS
Publications