INDUSTRY-LEADING ANALYTICS

iQor CXBPO™ + OpenAI

Unlock Real-Time AI-Powered Insights to Reimagine Voice of the Customer and Transform Your CX Strategy

AI INNOVATION

The First CXBPO to Elevate Analytics at Scale With OpenAI

iQor is the first CXBPO to collaborate with OpenAI to elevate our industry-leading proprietary analytics. By integrating OpenAI’s advanced language models into our infinityAiQ™ platform, we enhance our secure, proven framework with real-time intelligence, giving brands the ability to instantly analyze customer sentiment and behavior across millions of interactions, personalize experiences, and drive smarter, faster decisions.

iQor + Open AI Announcement

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AI-POWERED ANALYTICS

Turn Insight Into Action in Seconds With Real-Time Analytics
We’re transforming hundreds of millions of customer interactions into real-time CX intelligence by combining OpenAI’s advanced large language models with our proprietary interaction analytics, delivering real-time insights on sentiment, behavior, and intent. Businesses gain the speed and clarity to make smarter decisions, resolve issues faster, and improve efficiency across the customer journey.

Analyze customer interactions in real time across every channel

Personalize experiences and resolve issues before they escalate

Predict churn and improve customer satisfaction at scale

Enhance agent performance and boost efficiency

With iQor’s advanced analytics + OpenAI, we can identify and address pain points specific to your brand.

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WHY IQOR?

Your Trusted AI Partner Simplifying the Path to Smarter CX
As businesses explore the power of generative AI, iQor makes adoption seamless with the security, expertise, and guidance needed to turn complex tech into meaningful results. All customer data remains private, secure, and client specific in iQor’s secure data lakes. It is not used to train OpenAI’s public models.

Secure AI Integration

Certified in SOC 1 Type II, SOC 2 Type II, PCI-DSS v4.0, ISO 27001:2022, and HITRUST and HIPPA compliant to ensure data privacy, security, and full compliance at every step.

Scalable Enterprise-Grade Solutions

Gain access to enterprise-grade AI solutions with no capital investment required.

Industry-Leading Analytics

Unlock insights from 100% of your customer interactions, providing a complete, real-time view of sentiment, behavior, and needs.

Predictive Insights

Understand churn risks, identify customer frustrations, and improve satisfaction with AI-powered predictive analytics.

AI-Driven Personalization

Leverage real-time insights to tailor your CX approach and resolve issues before they escalate.

Intelligent Workforce Automation

Optimize staffing, coaching, and performance tracking with AI-powered tools that improve every interaction.

Advance Your CX Strategy With the Next Generation of VOC Analytics

iQor is building on years of CX analytics leadership — now enhanced by OpenAI’s most advanced AI models. Together, we deliver real-time intelligence that empowers faster decisions, smarter automation, and better customer experiences.

Get more from every customer interaction.

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