iQor, a leading provider of customer engagement business process outsourcing (BPO) solutions, is pleased to announce its continued recognition as a leader in the BPO industry in Trinidad and Tobago, commanding 73% market share according to Trinidad’s national investment agency InvesTT. As an employer of choice, iQor is a top BPO provider in the region, reinforcing Trinidad’s growing status as a premier nearshore destination for customer service excellence.
“As iQor continues to expand in Trinidad, we are dedicated to leveraging our market leadership to drive innovation and deliver exceptional customer service solutions. Our commitment to the local community remains a top priority, from developing local talent to supporting initiatives that positively impact the lives of the citizens of Trinidad and Tobago,” said William Huggins, iQor Vice President of Operations and Trinidad Country Lead.
The latest customized report by Ryan Strategic Advisory, titled The American Nearshore: 2024, highlights iQor’s success in establishing Trinidad as a hub for industry excellence. The company has created more than 3,000 jobs across three locations since its operations began in 2015, providing diverse support across multiple industries.
“Trinidad’s investment in workforce development and infrastructure has been pivotal in helping Port of Spain secure the #5 spot in the 2024 Nearshore Value Index. The country stands out for its strong tech readiness and growing reputation as a top-value destination for BPO services in the Americas,” said Kirk Laughlin, Founder and Chief Analyst of Nearshore Americas.
Building on this momentum, iQor is excited to host an exclusive Analyst Day on October 17, 2024, in Chaguanas, Trinidad. Key influencers in the BPO space will gather to explore the emerging market potential and hear directly from iQor leadership and guest speakers on the company’s innovative customer experience (CX) solutions, driven by technology and people-first initiatives.
iQor’s impact in Trinidad’s BPO sector extends beyond market leadership and job creation. Through its award-winning training programs and partnerships with organizations like InvesTT, iQor actively fosters workforce development. The iQor Qampus program equips high school students with essential skills for a successful BPO career. iQor’s nonprofit iQor Qares supports employees and local communities facing financial hardships in addition to the myriad other community initiatives such as food donations, beach cleanups, technology donations, and more.
“InvesTT applauds iQor’s critical role in driving economic growth and creating sustainable employment opportunities in Trinidad. Their commitment to developing local talent and positioning Trinidad as a premier BPO destination has been transformative,” said Sekou Alleyne, President of InvesTT.
To learn more about iQor Trinidad, visit www.iqor.com/trinidad-and-tobago.
NEWS & PRESS