A top-ranked U.S. home warranty provider recognized iQor with its Service Center of the Year Award for outstanding customer service in 2023 for the fifth year running. iQor also earned the Inbound Sales Champion Award for 2023 for the second year. The awards were presented at the home warranty company’s Fifth Annual Global Summit for its business process outsourcing (BPO) partners.
The 2023 Service Center of the Year Award was presented to the iQor team in Dasmariñas, Philippines for the second consecutive year. This first-place honor has been presented to iQor call center locations since the award’s inception in 2019 (Clark, Philippines in 2019; Trinidad and Tobago in 2020; Fairview, Philippines in 2021; and Dasmariñas in 2022).
Out of the five global BPOs that partner with the home warranty company, iQor teams received the top three recognitions for 2023 Service Center of the Year again this year. Second place went to the iQor customer care team in Trinidad for the third year and third place went to the iQor team in Fairview, Philippines.
iQor Philippines received the top honor for inbound sales champion for 2023, following iQor Trinidad’s top recognition in the inbound and outbound sales categories in 2022. This year, iQor Trinidad was recognized for its support of real estate and welcome calls. iQor enjoys a long-standing record of providing exceptional support for subscription services across industries.
“Our extensive client partnership is at the heart of our CX team’s commitment to excellence, firmly grounded in our values. Our teams’ successes in all geographies are a result of continuous communication, proactive counsel, hands-on leadership, and a well-balanced integration of CX automation and human expertise aimed at advancing agent performance to deliver world-class customer experiences,” said iQor Senior Vice President of Operations Tone Holmen.
iQor’s winning team of customer experience experts is comprised of work-at-home and work-in-office employees who provide inbound and outbound customer care and warranty renewals. The team maintains performance excellence within a value-driven culture noted for strong leadership and ongoing coaching and training informed by real-time data harnessed through iQor’s proprietary speech analytics platform that guides continuous improvement.
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, is committed to driving excellent employee experiences through its Symphony [AI]TM ecosystem that is redefining the employee lifecycle by seamlessly blending automation and human capabilities. This innovative approach—spanning talent acquisition, training and development, and performance excellence—underscores iQor’s commitment to nurturing a highly efficient, compliant, and satisfied workforce. By harnessing the power of AI from recruitment to ongoing professional development, iQor ensures that its teams remain motivated, inspired, and dedicated to delivering exceptional customer experiences, ultimately elevating employee productivity and retention.
iQor’s recognitions for best-in-class people practices and rewarding workplace experiences most recently include Great Place to Work® CertificationsTM in Colombia and the Philippines for 2024. Visit apply.iqor.com to join iQor and enjoy excellent experiences within flexible work environments.
NEWS & PRESS