iQor, an award-winning customer experience business process outsourcing (BPO) solutions provider, today announced the expansion of its Fairview, Philippines, operations with the addition of a new contact center floor. This expansion aligns with iQor’s mission to provide best-in-class customer experiences while accommodating growing client needs.
“Our growth in Quezon City reflects iQor’s drive to innovate and deliver operational excellence,” said iQor Philippines Country Lead Rod Hoddinott. “The city offers reliable transportation and solid infrastructure, making it an ideal location for building our team. This expansion will improve our ability to serve clients across diverse industries while cultivating our dynamic work environment. We look forward to welcoming new clients and team members while continuing to make a positive impact in the community.”
With the 27,000-square-foot expansion, the new floor brings iQor’s footprint in Fairview to 100,000 square feet. The expansion introduces 475 new production seats and 125 seats dedicated to training and management, bringing the total number of production seats in Fairview to over 1,700.
“iQor’s continued investment in the Philippines reflects confidence in the exceptional talent and resources our country has to offer,” said IBPAP Chief Operating Officer Celeste Ilagan. “This expansion further solidifies the Philippines’ position as a global leader in the BPO industry while creating meaningful opportunities for career growth and community development. We are proud to support iQor’s commitment to delivering world-class customer experience solutions and empowering Filipino professionals.”
iQor’s generative AI ecosystem supports every stage of the employee life cycle, harnessing advanced technology, automation, and human insight to drive innovations in recruiting, training, performance management, and compliance. These capabilities streamline the hiring process to find and onboard the best talent efficiently, especially during high-demand periods like seasonal ramps.
“At iQor, we embrace the power of technology to deliver exceptional results for our employees and clients,” said iQor Global Chief People Officer Fleurette Navarro. “Our AI-driven recruiting platform and AI-assisted training empower employees to gain the skills they need to excel quickly and confidently. This ensures our teams are prepared to deliver outstanding service from Day One.”
iQor is a value-driven, Great Place to Work®-CertifiedTM global business process outsourcing organization committed to creating rewarding experiences and human connections. Employees enjoy flexible work-in-office and work-at-home positions. With this expansion, iQor has 17 contact centers in the Philippines archipelago spread across Luzon, Visayas, and Mindanao. Interested candidates are encouraged to visit https://apply.iqor.com.
About iQor CXBPOTM
iQor CXBPOTM is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.
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