iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced today the upcoming retirement of iQor President and CEO Gary Praznik. Praznik will retire in 2023 after 23 years of outstanding service to iQor.
Praznik has held several executive positions during his tenure at iQor, most recently serving as president and CEO since August 2018. In this role, he has skillfully managed the company through some unique challenges and successfully reshaped the company, leading to the success it is now experiencing. His strategic leadership and dedication to iQor’s employees and partners has not only driven new innovation but the company is on pace to achieve the fourth consecutive quarter of YOY revenue and margin growth with YTD revenue close to double-digit growth and corresponding margin growth in the high teens. This success has the company poised to be a strong CX platform for the future.
“My journey with iQor has been a rewarding one of opportunity and growth over the past 23 years. Together with amazing people and the incredible leadership team I have worked with each and every day, we have elevated iQor to a place we can all be proud of. This has been possible because of our amazing employees committed to our iQorian Values and the strong relationships we have built with our partners. I look forward to the future for iQor, welcoming a new era of growth and innovation as we remain committed to providing the best employee and customer experiences,” said iQor President and CEO Gary Praznik.
Praznik will work closely with iQor’s board of directors to find the next CEO and ensure a smooth transition. The next CEO will be tasked with taking iQor’s employee and customer service experience to the next level.
“On behalf of the board of directors, the senior leadership team, and iQor’s 40,000+ employees, I would like to thank Gary for his many years of leadership and service to iQor’s employees and partners. He has led the company to the successful position it is in today and continues to advocate for the company’s global employees and partners. The board is looking to identify a leader with the same passion, expertise, and loyalty to continue building on what Gary created and further iQor’s position in the marketplace. We are sincerely grateful to Gary for his dedication to iQor and we wish him all the best in this next chapter of his life,” said iQor’s Board Chairman, Christopher Carrington.
About iQor CXBPOTM
iQor CXBPOTM is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.
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