iQor Vice President of Organizational Development Mark Monaghan will speak on a Future of Learning Technologies virtual panel entitled “Tech-Driven Learning: Strategies for Competency Modeling, Career Pathing, and Skill Development.” The free event hosted by HR.com is scheduled for March 27, 2024, from 10-10:55 a.m. EDT.
Monaghan will join fellow members of the HR Research Institute’s advisory board on The Future of Learning Technologies to share practical strategies for identifying job competencies, ensuring equitable talent selection, and providing opportunities for skill development in low-risk environments. He’ll provide thought leadership on ways to leverage technology in leadership development and empower performance excellence.
As a managed services provider of customer engagement and technology-enabled BPO solutions, iQor believes that investing in learning and development inspires employee and customer success. By fostering a culture of continuous learning and harnessing technology with purpose, iQor drives performance optimization by elevating the skills and competencies of its global workforce. iQor’s Symphony [AI]TM generative AI ecosystem supports this performance-driven culture through holistic digital solutions that reduce costs, optimize employee engagement, and create irresistible customer experiences.
Monaghan has played an integral role in iQor’s award-winning organizational development initiatives for employee growth and success. His efforts to maximize employee potential through career pathing and development are featured in episode 74 of the Digitally Irresistible podcast.
Read more about iQor’s commitment to learning and development at iQor.com. To register for the free panel discussion, visit the event website.
About iQor CXBPOTM
iQor CXBPOTM is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.
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