iQor, a leader in innovative training and coaching in customer service business process outsourcing (BPO), won a coveted Brandon Hall GroupTM Gold award for excellence in the Leadership Development Competency Models category. This is the 45th award recognizing iQor’s excellence in leadership, training, and coaching programs designed to support employees and accelerate performance in all work environments, whether work-at-home or work-in-office.
“The Brandon Hall GroupTM Gold Award showcases iQor’s innovative training and coaching methodologies aimed at enhancing employee experiences that drive outstanding customer service and bring smiles to our team and customers. By seamlessly integrating cutting-edge AI-driven digital technology with a human approach focused on active learning, we are shaping forward-looking leadership development programs that offer unparalleled training and coaching opportunities for all our employees,” said iQor President and CEO Chris Crowley.
iQor was recognized for its iLead mentorship program that empowers employees in exempt positions around the world through ongoing leadership development. By focusing on coaching, assessments, education, and self-driven discovery, iLead provides customized leadership development based on employees’ individual needs.
The 2024 Brandon Hall GroupTM HCM Excellence Awards® recognizes best practices for initiatives in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity & Inclusion, and the Future of Work. Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives based on these criteria:
“Our award recipients demonstrate an unwavering commitment to excellence in human capital management,” said Brandon Hall GroupTM Chief Executive Officer Mike Cooke. “This year, we’ve witnessed some of the most groundbreaking applications of HCM strategies in our organization’s history. Many of these innovations leverage cutting-edge technologies and foster unprecedented levels of cross-functional collaboration, resulting in remarkable improvements in operational efficiency and employee engagement.”
iQor congratulates Verizon on also winning the Gold award in this category as well as all the other award recipients. For more information about the Brandon Hall Group and the complete list of winners, visit https://excellenceawards.brandonhall.com/winners.
As a managed services provider of customer engagement and technology-enabled BPO solutions, iQor invests in learning and development that inspires employee and customer success. iQor elevates the skills and competencies of its global workforce by fostering a culture of continuous learning and utilizing human expertise and technology to optimize performance. iQor’s Symphony [AI]TM generative AI ecosystem supports this performance-driven culture throughout the employee lifecycle for irresistible employee and customer experiences.
Read more about iQor’s commitment to learning and development at iQor.com.
About iQor CXBPOTM
iQor CXBPOTM is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.
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