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Cover of White Paper Streamline Travel and Hospitality CX With Back Office Support

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FREE GUIDE

Streamline Travel and Hospitality Customer Journeys With First-Class Back Office Outsourcing

Ready to discover why the back office is the frontline for travel and hospitality CX?

Our comprehensive guide explains why top analysts promote strategic outsourcing as a next-generation solution for today’s tech-savvy, inspiration-seeking travelers.  

“One solution could be to build a workforce with the mix of digital and interpersonal skills needed to keep up with travelers’ fast-changing requirements … In McKinsey’s experience, the total service cost of this type of work can make up 10 percent of total operating costs. Most often, these roles are not guest facing. A professional and digital-based solution might become an integrated part of a third-party service for travel and hospitality businesses looking to outsource this type of work.” — McKinsey, “The Future of Tourism: Bridging the Labor Gap Enhancing Customer Experience”

What You’ll Learn:

  • Proactive Approach to Digital + Human CX Optimization
  • Hyper-Personalization for Travel Customer Segmentation
  • Analytics, AI, and Social Media Engagement Strategies
  • Transparent, Trustworthy Back Office Security Practices

Download the free guide to explore why leading travel and hospitality brands partner with iQor to optimize back office operations and transform travelers into enthusiastic brand advocates.

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