Outsourced Customer Experience for Global Brands

TOP FEATURES

The best customer experience investment you can make.

Explore Features

Artificial Intelligence

Optimize CX performance throughout the employee lifecycle. Our advanced AI ecosystem leverages our accumulated process knowledge and proprietary large language models. We are experts at leveraging AI across our operations and helping clients identify and navigate the application of AI to transform customer experiences.

Partnership Commitment

Our core mission is aligning our team to our clients need. We approach each partnership as a unique challenge and adapt our execution models to the opportunities important to our clients. We uniquely combine the personalized attention our clients deserve with the scale and experience needed to execute.

Operational Excellence

Our benchmark – exceed your expectations.

For over 25 years iQor has worked with clients to navigate technology shifts, changes in customer behavior and capitalize on opportunities to create exceptional service.

We hire and train the best talent, enable these experts with industry leading technology and use analytic driven process improvement to optimize our delivery.

CX Private Cloud

Maximize performance and successfully manage 100% of event-driven volume. Our teams can scale rapidly (and on short notice) across any one or multiple geographies with our highly secure and flexible CX private cloud platform.

Work-at-Home Solutions

Go completely virtual or blend onsite and remote agents. iQor’s private cloud platform extends the in-center experience into the agent’s home, lowering costs and boosting agent loyalty on a secure and scalable platform.

Proprietary Advanced Analytics

Continuously perfected by our data detectives, we apply advanced analytics solutions to take your customer experiences further, faster. Understand customer sentiment more deeply, apply focused, measurable results and watch customer relationships grow.

Purposeful Technology

We like to use our technology wisely. Everything we integrate into the CX environment, including automation, machining learning and security, is there to assist our agents in creating exceptional customer experiences. Purposeful tech and real people—they make a great team.