Technical
Support
Make technical support easy for your customers, no matter the complexity
OVERVIEW
Technical support that gets it right the first time
iQor provides Tier 1, Tier 2, and Tier 3 technical support across a diverse set of devices for some of the world’s leading brands. Our highly trained, certified employees focus on first call resolution and adopt your unique brand voice to deliver an exceptional customer experience. We support a wide range of products and services by empowering our employees with proficiency tools like guided troubleshooting and chatbots that supercharge solutions.
KEY BENEFITS
Friendly tech support to keep your customers connected
11% increase in average customer satisfaction (CSAT) score for a major telecom carrier
11% increase in first call resolution (FCR) rate for a leading wireless carrier
Decreased average handle times (AHT) to less than 10 minutes for a major telecom carrier
Post-program launch, increased 108% in resolved tech support tickets for a medical device startup
OFFERINGS
Solve technical issues and create amazing customer experiences
More than 20 years experience in hardware and software support
Certified, tech-savvy customer support experts for all levels of complexity
Hands-on employee training on devices across various operating systems and software
Responsive and flexible staffing management for new product launches
We dig through interaction analytics to drive value, increase revenue, save costs
We offer process improvements, script enhancement, and targeted campaigns
Real-time business intelligence reporting and dashboard for a clear view into your business
SERVICES
Learn more about our Technical Support services
Software and Hardware Support
Responsive technicians that ensure every minor, advanced or severe issue is resolved quickly the first time
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Remote Support and Diagnostics
Remote support and diagnostics speed up resolution times and saves customers the hassle of exchanging or returning devices
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Device and Product Upgrades
Technical support that leads to increased revenue opportunities and longer customer relationships with device upgrades
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Integrated Knowledge Management
Integrate with your knowledge management platform of choice and provide updated content for all your tech-savvy customers
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